Ordering For Christmas? Please Check Our Christmas Delivery Cut-Off Dates!
We use Royal Mail for all our parcel deliveries, therefore in accordance with their latest recommended posting dates for Christmas 2018 our delivery cut-off times will be as follows:
Standard Delivery - Thursday 20th December (Order by 2.00pm)
Express Delivery - Friday 21st December (Order by 2.00pm)
Next Day Delivery - Saturday 22nd December (Order by 1.00pm)
|Delivery Option||Postage||Delivery Timescale|
|Standard Delivery||FREE||3 to 5 working days.|
|Express Delivery||£3.95||1 to 2 working days.|
|Next Day Delivery||£7.95||
Monday to Friday 9am-6pm, excluding public holidays.
To guarantee next day delivery, orders must be placed before 2pm on the previous working day.
Order Processing and Dispatch
We aim to dispatch all orders received before 2pm (Monday to Friday) on the same day. Once your order has been processed, we will send you an email confirming that your goods have been dispatched.
Note: If your order contains items which are personalised, bespoke or made-to-order the dispatch time on those items may vary. Please refer to the relevant product details page for full details of applicable order processing and dispatch times.
Standard delivery is FREE on all UK orders.
Once dispatched, goods sent via standard delivery should reach you within 3 to 5 working days. We will send you a confirmation email once your order has been processed and your goods have been dispatched.
If you need your goods in a hurry, express delivery is available for only £3.95. Once dispatched, goods sent via express delivery should reach you within 1 to 2 working days. We will send you a confirmation email once your order has been processed and your goods have been dispatched.
Next Day Delivery
Guaranteed next day delivery is £7.95. To qualify for next day delivery your order must be placed before 2pm, Monday to Thursday. Next day delivery does not apply to weekends or bank holidays.
Next day orders placed on a Friday will not be delivered until the following Monday. Next day orders placed on weekends will be delivered on a Tuesday. Next day orders require a signature to confirm receipt of goods.
Please note that next day delivery is not available to some remote UK locations. See Next Day Delivery Exclusions section for more details.
All our orders are sent via Royal Mail the UK's biggest and most experienced mail operator.
Next Day Delivery Exclusions
Please note that we cannot provide guaranteed next day delivery to the following areas:
- GY1 Herm only (Channel Islands)
- GY9 Sark (Channel Islands)
- HS2 Lewis
- PA61 Colonsay
- PA62-75 Mull
- PA78 Coll
- ZE2-3 Shetlands
- KW16-17 Orkney
- PH30 Corrour
- PH41 Mallaig
- PH42 Eigg & Kuck
- PH43-44 Rhum & Canna
What if I'm not in when you deliver?
Deliveries will usually be made Monday to Saturday, between 9am and 6pm. If you or your intended recipient are not available, our courier will leave a card at the delivery address confirming that they have tried to deliver your goods. Follow the instructions on this card to collect your goods or to rearrange delivery.
Do you deliver to locations outside the United Kingdom?
Yes. See our international delivery page for a full list of the countries that we currently deliver to.
My order is late what should I do?
Standard orders are usually delivered within 3 to 5 working days and express orders within 1 to 2 working days. However some delays can occur, particularly during busy times of the year or when there is a postal strike. If your recommended delivery time has elapsed and you have still not received your goods please contact us and we will investigate.