Edora - Online Gift Boutique

Returns Policy

Returns

At Edora we will happily accept returns within 14 days of receipt, provided that all items are returned unused and in their original condition, all tags are still attached and the item is in its original packaging.

You can return your goods to us at the address below. Please note, the cost of return postage will be at your expense unless your goods were found to be faulty or incorrect. We cannot be held responsible for packages that fail to reach us and therefore we strongly recommend that you obtain proof of postage when returning all goods.

Edora Returns
15B Bridge Street
Rothbury
Northumberland
NE65 7SE

Non-Returnable Goods

Personalised Products: Unfortunately, goods that are personalised, bespoke or made-to-order are non-refundable, unless faulty. To avoid disappointment, please check whether an item is non-refundable before ordering.

Earrings: In compliance with current health and hygiene regulations we do not accept the return of unwanted earrings. Your statutory rights are not affected.

Damaged or Faulty Goods

We take great care to ensure that you receive your goods in perfect condition. However, if your goods are found to be damaged or faulty, please email customerservices@edora.co.uk stating your order number, a description of the fault and whether you'd like a full refund or a product exchange. We will then email you back with full instructions of how you can return your goods to us, free of charge.

Questions?

If you have any questions or queries regarding returns, please contact us at the following address: customerservices@edora.co.uk